CUSTOMER SUPPORT

OAS offers a wide variety of services, but all our services are designed to benefit Freight Forwarding companies.   OAS offers a number of support services that are available free of charge. OAS also offers pre-purchased support plans which provide direct phone support.

FREE SUPPORT

  • Web-based Support Forum. Search for issues and workarounds. Post questions to OAS and other users.
  • E-mail notification of new releases with release notes.
  • Application Help (F1).
  • Video Training Series. Watch as OAS shows how to perform common functions

PER-INCIDENT SUPPORT

  • Telephone Incident
  • Purchase individually as needed
  • t Support
  • Prepay for multiple incidents for discounted rates.

ANNUAL SUPPORT

  • Unlimited Phone Support
  • Remote Client Support
  • One annual Training Session
  • All Program Updates
  • Discounted Custom Development Rates

ONSITE SUPPORT

  • Training Sessions
  • IT Planning
  • Integration
  • Sales / Integration Representative

24/7 SUPPORT

  • Just like it says – 24 hours a day, 7 days a week, 52 weeks a year!
  • Subscription-based service for situations that demand round-the-clock availability.

SUPPORT MENU